Terms of service

Overview
By accessing and using this website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

Products & Pricing
All products are subject to availability. We reserve the right to change prices or discontinue products at any time without notice.

Orders
We reserve the right to refuse or cancel any order for any reason, including suspected fraud or incorrect pricing. Orders may be cancelled before dispatch only.

Cash on Delivery (COD)
For COD orders, confirmation via call or WhatsApp is required before processing. We reserve the right to cancel unconfirmed orders.

Payments
We accept Cash on Delivery and manual payment methods (bank transfer, Easypaisa, JazzCash). Orders are processed after confirmation or payment verification.

Shipping
Delivery timelines are estimates (2–5 working days) and may vary due to courier delays or location.

Returns & Exchanges
Returns are only accepted for defective or incorrect items, as per our Return & Refund Policy.

Intellectual Property
All content on this website (images, logos, text) is the property of Heirloom and may not be used without permission.

Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Privacy
Your personal information is handled according to our Privacy Policy.

Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of those changes.

Contact
For any questions, contact us:
Email: support@heirloomonline.com